REFUND AND RETURNS POLICY

At ONEINSURANCE, customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and returns policy.

1. Returns and Exchanges

You may return any product within 30 days of purchase. The item must be in its original, unused condition and packaging. If the item is damaged or defective, you are eligible for a full refund or exchange.

To initiate a return or exchange:

• Contact us at info@oneinsurance.click with your order number and the reason for the return.
• You will receive instructions on how to return the item.
• The returned product should be shipped back to the following address: 213 E Heritage Dr, Friendswood, Texas.

2. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 7-10 business days.

Refunds will be issued to the original payment method used during the purchase.

3. Exceptions to the Return Policy

Certain items may not be eligible for a return or refund. These include:

• Items that have been used or altered in any way.
• Items purchased at a discount or promotional price.
• Digital products or services once the transaction has been completed.

4. Shipping Costs

The customer is responsible for shipping costs associated with returns, except in the case of defective or damaged items. In this case, ONEINSURANCE will cover the return shipping costs.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@oneinsurance.click. We will offer a replacement or refund at no additional cost to you.

6. Changes to the Refund and Return Policy

We reserve the right to update or modify our return and refund policy at any time. Any changes will be posted on this page, and the date of the revision will be indicated at the bottom.

LAST REVISED: December 7, 2024